# 檢視ChatSmart使用數據

**了解如何檢視ChatSmart數據，提升團隊的客戶服務。**<br>

**ChatSmart會自動紀錄用戶的在線 或 使用數據，如：推送訊息數量 或 未處理查詢的數量等。要檢視這些數據，你只需點擊** ![](https://lh6.googleusercontent.com/tLPpIX6Ddp5Jo2rkGb-7eA7ZCXyD63HRroAMdROeBbo3WlLIdDOV4Vv0DeAhpYz31008LtXhBFu1a7gT__F8WexTXJcXqfOpRSWQOkpgg4yEoOjhujWR9Ja7rCtjF0_MorIqwHQ)**到概覽頁面，然後選擇要檢視數據的渠道 或 機器人 並點擊**![](https://lh3.googleusercontent.com/88frOyQ2Tr4SScwWLiwSRRwfeVpoX6WgDnI_4x7upBeBdrKHBJExBF-bskECfDTdo9bZTTQ9Ic4cQDbzB95O900s3JY8lBZBZNgPgPvo3kSV7NlPLX8jWRhNgxibMAYO2yKZ_oc)**即可。**<br>

![](https://lh4.googleusercontent.com/T0lplbAsetX_5KW429FWXSKWO6O0ng3Jb-NI-8hAHdT_gCsQGyY4xkWRSpWDN0zYSYsVWaz1udP61ryqhMrfb2EyIgH54vzJ-LonMxKuxFMxdt3DXOplKLqC8r8gIw9m1iOWDKw) ![](https://lh5.googleusercontent.com/hjrJo3HmjIYFHRm0V_TTJEZJXJ2sXF3bB-FOEcRLsfr-I2NUMGW_yq7FC0CiabDuCk6zQoF0oguRfpN3e874AyFJTc2HsHok6ckU1eBiN07udjN1MMui4HEhKAKiXzhPw3tEh5s)

&#x20;   **選擇檢視數據的渠道 選擇檢視數據的機器人**\ <br>

**每一項數據分別代表不同意思：**

1. **用戶：ChatSmart 存有的總客戶數量 (包括未展開對話的客戶)**
2. **未處理查詢：客戶等候負責人員回覆的數量**
3. **在線機器人：正在起動中的機器人數量**
4. **交接率：真人回覆與機器人回覆轉換的數據**
5. **點擊率：點擊閱讀訊息的數據**
6. **推送：已建立推送訊息的數量**

![](https://lh5.googleusercontent.com/aeZ23p2P1cy5imdWAHcj0v4rOPbnzgh1j1PdttiI1bheerkcl33PvgDUAV6hSYUEl2HgkneQViJcHHZvUiZ4__zaPkdozSI6zbup0VG_J18zht21f1Agn137i60w-14wixL0GGA)

**在每項數據圖的右上角也提供時間讓你可輕鬆檢視時段的數據。 你也可以下載圖表的數據進行進一步分析。 而每項數據分別代表：**

1. **總用戶量：ChatSmart 存有的總客戶數量 (包括未展開對話的客戶)**
2. **日常用戶：每日的在線用戶**
3. **日常溝通時間：每日在線溝通時間**
4. **標簽：標簽使用率**
5. **人員交接率：真人回覆與機器人回覆轉換的數據**
6. **活動點擊率：以每一個活動計，點擊閱讀訊息的數據**

![](https://lh3.googleusercontent.com/KEYI7ewoWQQKW7YPZF7YOBAG-NB23begZqOweQFT_i2moTdAsOir5f-NBuXhBsD-CTuPOPywr9-9h08-GPOHjN9-XP1B9XggQb-TSvBZeFla7AX7nZM1bkKSsj6v0tlknhR0G0Y)

![](https://lh4.googleusercontent.com/IJw2sdYjzuLgDoBbi_PQX4Sve_Q-_TBy3ZqA4Canzv8MIbp7dsEI63i6m8G2b8BnvJxVgkuXy5gBvs6dvRk6HA6UPKboWuB5YAclPSPTYMbibTRA3zr1g6s4AnM_nwwNHibfW0A)

![檢視團隊使用ChatSmart 情況版面](https://lh5.googleusercontent.com/WW3YXs5zzD5Wss3JLVT3akwNIiCn8mfNNnf08TCv_gdtuE0ZzvPTC89WCKaIG5STh2cVUUljBCY_pE0YOhgVvpOt4No6Qj2TzGHMzIiTscnUNAG0HBokUmjwFjPBimkuNI2HUAQ)

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